Refund policy

1. Return & Refund Policy

Return & Refund Policy – Poly Prime Retails

Effective Date: September 1, 2026

At Poly Prime Retails, we strive to provide quality products and accurate product information. Customers are requested to carefully review product specifications, quantity, size, application, and other details before placing an order.

No Return & No Refund

All orders placed through Poly Prime Retails are considered final sale. We generally do not accept returns, exchanges, or refund requests for products that have been correctly supplied and delivered.

Customers are therefore requested to confirm their requirements carefully before placing an order.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged during transit, defective, or materially different from the product ordered, please contact us promptly after delivery.

We may request:

Order number
Photographs of the product
Photographs of the packaging
Unboxing video, where available
Details describing the issue

After reviewing the case, Poly Prime Retails may provide an appropriate resolution, such as replacement or another remedy, where applicable.

Wrong Product Ordered by Customer

If the customer orders an incorrect product, size, quantity, specification, or variant, the order will generally not be eligible for return, exchange, or refund.

Order Cancellation

Once an order has been processed or shipped, cancellation may not be possible.

Refunds

Where a refund is approved by Poly Prime Retails, the applicable amount will be processed through the original payment method or another suitable method, subject to applicable payment-provider processing times.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.