Terms of service

Terms of Service – Poly Prime Retails

Effective Date: September 1, 2026

Welcome to Poly Prime Retails. By accessing or using our website, you agree to these Terms of Service.

Products and Information

We make reasonable efforts to ensure that product names, descriptions, specifications, images, prices, and availability displayed on our website are accurate.

However, product colours, packaging, labels, and appearance may vary slightly from photographs.

Customers are responsible for checking the product specifications and suitability for their intended application before purchasing.

Orders

When you place an order, you agree to provide accurate and complete information.

We reserve the right to refuse, cancel, or limit an order where there is a reasonable reason to do so, including:

Incorrect pricing or product information
Product availability issues
Suspected fraudulent activity
Incorrect customer information
Delivery limitations

If an order is cancelled by us after payment has been received, any applicable refund will be handled according to our Refund Policy.

Prices

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, shipping charges, discounts, or other charges may be displayed during checkout.

Payment

Orders must be paid using the payment methods available at checkout unless an alternative payment arrangement has been specifically agreed with Poly Prime Retails.

Shipping

We will make reasonable efforts to dispatch orders within the estimated processing time. Delivery times may vary depending on location, courier service, availability, weather, holidays, or circumstances beyond our control.

No Unauthorised Use

You agree not to misuse our website, attempt unauthorized access, interfere with website functionality, or use our content for unlawful purposes.

Intellectual Property

All website content, including text, graphics, logos, photographs, designs, and other materials, is owned by or licensed to Poly Prime Retails unless otherwise stated.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

Limitation

Products should be used according to their intended purpose and manufacturer/application instructions.

Poly Prime Retails is not responsible for damage resulting from incorrect installation, improper application, misuse, negligence, unauthorized modification, or use contrary to product instructions.